Muirburn

Last updated: 16 October 2026

Muirburn Kennels & Cattery (“Muirburn”, “we”, “our” or “us”) respects your privacy. This notice explains how we collect, use, share and protect personal information when you visit www.muirburnkennels.co.uk, enquire about our services or arrange boarding for a dog or cat.

1. Who is responsible for your information?

Muirburn Kennels & Cattery is the data controller for the personal information described in this notice.

Address: 137 Frogmore Lane, Horndean, Waterlooville, Hampshire, PO8 9RD
Email: hello@muirburnkennels.co.uk
Telephone: 023 9259 2765

For questions about this notice or your data protection rights, contact us using the details above.

2. What information do we collect?

Depending on how you contact or book with us, this may include:

Customer and contact details: name, address, telephone number, email address and correspondence with us.
Booking information: requested and confirmed boarding dates, accommodation requirements, booking history, special instructions and information needed to manage arrivals, collections and payments.
Information about your animals: name, type or breed, age, feeding and care requirements, vaccination details, medication, relevant veterinary information, behaviour or welfare instructions, and veterinary or emergency contact details.
Emergency and alternative contacts: names and contact information for people you nominate to assist during your animal’s stay.
Payment and accounting records: amounts paid or owed, payment method and transaction records where relevant. Our website booking-request form is not intended for entering payment-card details; please do not include card numbers in free-text fields.
Website and technical information: IP address, browser and device information, pages viewed, approximate location derived from technical data, interactions with the website, cookie preferences and, where enabled, analytics or session-replay information.

We usually receive this information directly from you, through our website, by email, by telephone or in person. In some cases we receive relevant details from someone arranging care on your behalf, your nominated contact, a veterinary professional or a service provider acting on our instructions.

3. Why do we use it, and what is our lawful basis?

Responding to enquiries and arranging or providing boarding: to check availability, handle booking requests, communicate with you and provide the care you request. Our lawful basis is taking steps at your request before entering into a contract or performing a contract.
Animal welfare and safe operation: to follow care, dietary, medication and emergency instructions, contact vets or emergency contacts when needed, and manage incidents. Our lawful basis is performance of our contract, our legitimate interests in providing safe and responsible care, and, where applicable, compliance with legal duties.
Administration, payments and records: to issue or record charges, deal with accounts, comply with tax or licensing requirements and maintain required records. Our lawful bases are performance of a contract and compliance with legal obligations.
Website operation and security: to deliver our website, prevent misuse, diagnose faults and protect our services. Our lawful basis is our legitimate interests in operating a reliable and secure website and, where relevant, legal obligations.
Website analytics and improvements: to understand use of the site and improve its content and usability. Depending on the technology and purpose, we rely on consent where required or another lawful basis or exemption where the applicable legal conditions are met. You can manage relevant cookie and tracking choices using our cookie controls.
Marketing communications (if used): to contact you about Muirburn services only where we are permitted to do so under the applicable marketing rules, including where consent is required or a lawful existing-customer exception applies. You can opt out of marketing at any time.
Complaints and legal matters: to resolve disputes, respond to requests and protect our legal rights. Our lawful basis is our legitimate interests or a legal obligation, as applicable.

Where we rely on legitimate interests, these include caring appropriately for boarded animals, communicating with customers, maintaining business records, improving the website and safeguarding our premises and systems. We consider these interests against individuals’ rights and expectations.

4. Do you have to provide the information?

Information needed to identify you, contact you, assess a booking and safely care for your pet is generally necessary to provide the service. If required details are not provided, we may be unable to accept or fulfil a booking. Optional marketing and non-essential tracking are not conditions of booking.

5. Who might receive your information?

We share information only where reasonably necessary for the purposes described above. Recipients may include our authorised staff; veterinary professionals or emergency contacts where needed for an animal’s welfare; accountants, insurers, advisers or relevant authorities where appropriate; and service providers supporting our website, booking system, email, security, hosting or payments.

Services currently used on or in connection with the website include the HBook booking system, Zoho Mail, CookieYes, Wordfence, Google Tag Manager/Google Analytics, Microsoft Clarity and Trustindex (Google review display). Google Maps content may also be available on certain pages. These services have different roles and may process technical or other personal data depending on your interaction with them and the website’s consent settings.

We do not sell customer contact details to third-party advertisers. We may disclose information when required by law, to protect the welfare of an animal or an individual, or in connection with a properly managed transfer of the business, subject to applicable data protection requirements.

6. Cookies and similar technologies

Our website uses essential technologies needed for operation, security or your requested services, and may use optional analytics or other tracking technologies. These can include cookies, tags, pixels and similar technologies. We use CookieYes to present information about categories of cookies and to provide consent or preference controls where applicable.

You can use the cookie settings or preference controls available on our website to review or change relevant choices. Some technologies may be used without consent only where a specific legal exemption applies and its conditions are satisfied. Further details of individual cookies, their purposes and durations should be obtained from the current cookie information provided through those controls. For more information about the cookies we use, their categories and how to manage your preferences, see our Cookie Policy.

7. How long do we keep information?

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, or for a longer period where law or a legitimate need requires it. The period depends on the type of record:

Booking, care and customer correspondence records are reviewed in light of the ongoing customer relationship, animal welfare and licensing requirements, and the time reasonably needed to deal with enquiries, complaints or potential claims.
Financial and accounting records are kept for periods required by applicable tax, accounting and other legal obligations.
Website security logs, analytics information and cookie records are kept in accordance with operational needs, relevant service settings and applicable legal limits.

When information is no longer needed, we delete or anonymise it where reasonably practicable. For more information about the criteria or retention of a particular record, please contact us.

8. Transfers outside the United Kingdom

Some website, email, analytics or other service providers may process information outside the UK. Where a transfer of personal data is restricted by UK law, we seek to rely on an applicable UK adequacy regulation or appropriate safeguards, such as the UK International Data Transfer Agreement, UK Addendum or other legally permitted mechanism. Contact us if you would like information about the safeguards relevant to your data.

9. How do we protect information?

We take reasonable organisational and technical steps intended to protect personal information against unauthorised access, loss, misuse or disclosure. Access is limited according to business needs, and we use security measures appropriate to the systems and information involved. No internet service or data transmission can be guaranteed to be completely secure.

10. Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

be informed about how your personal information is used;
request access to, or a copy of, your personal information;
ask us to correct inaccurate or incomplete information;
ask for your information to be erased or its use restricted in certain circumstances;
object to processing based on legitimate interests and object at any time to processing for direct marketing;
receive or transfer certain information in a portable format where the legal conditions apply;
withdraw consent at any time where we rely on consent, without affecting earlier lawful processing; and
challenge certain decisions made solely by automated means where applicable.

To exercise your rights, email hello@muirburnkennels.co.uk. We may need to verify your identity before responding. We aim to respond within the timescales required by law. Access requests are normally free; a reasonable charge is possible only in limited circumstances permitted by law.

Your right to object: if we rely on legitimate interests to process your information, you can object to that use. We will consider your request and stop processing where required by law. You can always object to the use of your personal information for direct marketing.

11. Complaints

Please contact us first at hello@muirburnkennels.co.uk if you have a concern about how we handle personal information, so we can investigate and respond. You also have the right to complain to the UK Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint/.

12. Updates to this notice

We may update this notice when our services, suppliers, legal requirements or data-handling practices change. The latest version will be published here with its updated date. Material changes will be brought to your attention where appropriate.